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RAC Warranty
Gold Maintenance and Breakdown Cover
Where the term ‘we’ is used below in relation to services and actions provided, this denotes RAC Warranty service, not DealDrivers Ltd
What the agreement provides - a safe,high quality service to maintain and repair your vehicle for the period selected.
Eligibility
Applicable to vehicles up to a maximum of 10 years old,having covered less than 100,000 miles at the date of application retailing over £2,500.
What is included in the Agreement
The agreement is for maintaining and repairing your vehicle and includes:
Periodic Maintenance Inspection
One maintenance inspection of your vehicle during the term of the Agreement and annually thereafter for agreements of more than one year.Your supplying dealer will complete the periodic inspection after you purchase your Agreement for your vehicle.If however your supplying dealer is unable to perform the periodic maintenance inspection,please contact the Administrator for details of our preferred repairer.The supplying dealer or our preferred repairer will complete a Periodic Maintenance Inspection form to show what he or she has checked.
Maintenance
Labour and parts costs for repairs to maintain your vehicle if an included part suffers a failure to perform it’s function (including maintenance repairs required following a manufacturer’s service),up to the repair value specified at the time of Application subject to the Maintenance and Repair Conditions.
Breakdown
Labour and parts costs for included parts in the event of a breakdown which immobilises the vehicle, up to the repair value selected at the time of Application and subject to the Maintenance and Repair Conditions.
The Agreement does not include the following:
Design or existing faults
Accidental damage
Diagnosis
Consequential damage
What parts are included ?
As part of the Agreement we include maintenance due to failure of certain parts,including maintenance repairs required following a manufacturers service failure is the failure of a component to perform its normal function.The Agreement also includes repairs due to a breakdown.A breakdown is the failure of a component which results in the immobilisation of a vehicle
Engine
Rocker assembly,inlet and exhaust valves,valve guidesand springs(excluding burnt valves and decokes),cylinder head(excluding cracks and overheating damage),head gasket,head bolts,push rods,camshaft and cam followers,timing gears,chains,tensioners,oil pump,pistons and rings,cylinder bores,gudgeon pins,con rods and bearings,oil seals and bushes,inlet and exhaust manifolds,flywheel and ring gear,distributor drive and oil cooler.
Timing Belts
provided there is proof that manufacturer’s replacement recommendations have been complied with and they are free of oil contamination.
Turbo (Factory Fitted)
The complete unit (including the wastegate,if it is an integral part of the turbo unit and cannot be purchased separately)
Gearboxes
Manual
All internal failures of gears, shafts, synchromesh hubs, selectors, seals and bushes, bearings, speedometer drive, overdrive units (when fitted),solenoid and transfer box.
Automatics
All internal failures of gears, oil pump, seals, shafts, bushes, clutches, brake bands, bearings, governors, servos, torque convertor, drive plate, valve block, computer governor, modulator valve, speedometer drive.
Continuous Variable Transmissions CTX/CVT
All internal failures of clutches, planetary gears, reduction gears, shafts, variable pulleys, thrust link drives, internal seals, bushes and bearings
Drive System (Front/Rear)
Crown wheel and pinion,half shafts,half shaft oil seals, bearings, planet gears, bevel gears, rear external drive shafts, constant velocity joints, 4 Wheel Drive units.
Brakes
Brake master cylinder, wheel cylinders, brake calipers, servo, brake pumps, brake limiter valve, ABS computer/sensors/pumps.
Excluding Beam axle and bearings, radius arm and bearings, rubber gaiters, drive flange, together with all other parts not listed.
Steering
Rack and pinion, steering box, idler box, power steering rack/ram and pump, pressure pipes, reservoir, steering column
Cooling System
Water pump, thermostat, heater matrix, electric fan motor/sensor,viscous fan coupling,radiator,air conditioning pump, condenser,evaporator,magnetic clutch and valves (when fitted as standard).
Propshaft
Propshaft, universal joints and bearings
Excluding,Rubber couplings,together will all other parts not listed
Fuel System - Petrol/Diesel
Mechanical/elctrical fuel pump,carburettor,electronic carburettor sensors and stepper motor,choke assembly,injection system.
Front/Rear Suspension
Shock absorbers,coil springs,upper and lower wishbones,ball joints,swivel joints,McPhearson struts,suspension arms,anti roll bar,self levelling units and reservoir,pump and reglator valves,seals,displacer,hydro pneumatic system
Wheel Bearings
Front and rear wheel bearings.
Clutch
Centre plate,pressure plate,thrust bearing,clutch fork,cable,master cylinder ,slave cylinder.
Electrics
Starter/solenoid,alternator,regulator,coil,distributor,electronic ignition module,front and rear window/headlamp wiper motors,heater fan motor,indicator interrupter unit,electric window motor,sun roof motor,instrumentation guages,centralised locking solenoids/pumps,switches,relays,sensors,electric aerial motor,horn,cruise control system.
ECU System
Ignition system,fuel system,transmission system
Casings
Cylinder block,gearbox and axle,provided they have been damaged by a breakdown of one of the items included.
Sundry items not included
Anti-Freeze,lubricants,filters,transmission fluids,external oil leaks,serviceable and/or ancillary items (e.g plugs,points,condenser,distributor cap,rotor arm,core plugs etc.)
Extensions to the Agreement
If we accept a maintenance or repair request for failure of parts or a breakdown,you may also be entitled to the following benefits but the amount we will pay must not exceed the repair value selected by you at the time of Application, you must also get our prior authorisation for these costs.
Vehicle Hire
We will pay up to £50 per hour per day including VAT for a maximum of 7 days.Vehicle hire is only available when the manufacturers recommended repair time exceeds 8 hours.The period of hire does not include delays while awaiting the start of the maintenance or repairs or delivery of parts.
Recovery
If the vehicle is immobilised we will pay for towing charges up to £50 including VAT.
Provider
The Warranty Group Services (Isle of Man) Limited of St George’s Court,Upper Church Street,Douglas,Isle of Man, IM1 1EE
Registered Number 094279C
Administrator
The Agreement is administered by TWG Services Limited, The Aspen Building, Floor 2, Vantage Point Business Village,Mitcheldean,Gloucestershire GL17 0AF
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